We want customers to understand the return process before making a purchase.

1. Return Period

Eligible return requests may be submitted within 30 days after delivery.

A return request submitted after this period may not be accepted unless required by applicable consumer law.

2. Return Conditions

For ordinary returns, the product should generally be:

• Unused or only reasonably inspected
• In substantially the same condition as received
• Complete with included accessories
• Free from damage caused after delivery
• Returned in appropriate protective packaging

Where possible, please retain the original packaging.

3. Starting a Return

Before returning any product, contact:

service@falbdy.com

Provide:

• Your name
• Order number
• Product name
• Reason for return
• Relevant photographs where applicable

Our team will provide instructions after reviewing the request.

4. Do Not Send Unapproved Returns

Please do not send products to the registered company address, an address printed on a parcel, or any other location without receiving return instructions.

Different products may require different return locations.

Unauthorized returns may not be properly identified and may significantly delay processing.

5. Damaged Products

If a product arrives damaged, contact us as soon as reasonably possible.

Include clear photos showing:

• The damaged area
• The overall product
• Packaging
• Shipping label where helpful

We will review the information and determine the appropriate resolution.

6. Incorrect Products

If you receive an item different from the product ordered, contact us with your order number and photos.

Once verified, we will provide an appropriate resolution.

7. Missing Items

If part of your order is missing, first check whether the order was divided into multiple shipments.

If no additional shipment is listed, contact customer support.

8. Change-of-Mind Returns

Where accepted, customers may be responsible for return shipping costs for ordinary change-of-mind returns.

Original shipping charges may not be refundable except where required by law or where the return resulted from an error attributable to us.

9. Defective Products

If a product appears defective, please contact us before returning it.

We may request photos or videos to help assess the issue.

Depending on the circumstances, an approved resolution may include:

• Replacement
• Refund
• Other appropriate remedy

10. Return Shipping

When you are responsible for returning a product, we recommend using a trackable shipping service.

Please retain:

• Shipping receipt
• Tracking number
• Proof of postage

We cannot confirm a return until it has been received by the designated return facility.

11. Return Inspection

Returned products may be inspected before a refund is approved.

The inspection may confirm:

• Product identity
• Condition
• Included components
• Return eligibility

12. Refund Processing

Once a return is received and approved, the refund will normally be issued to the original payment method.

We aim to process approved refunds within approximately 7 business days.

Your bank, PayPal, card issuer, or payment provider may require additional processing time.

13. Non-Returnable Situations

Subject to applicable law, we may reject or reduce a refund where:

• The product was materially used
• Damage was caused after delivery
• The product was altered
• Essential components are missing
• The item was returned without authorization
• The returned item cannot be associated with the order
• The product was used contrary to instructions

14. Consumer Rights

Nothing in this policy is intended to remove rights that cannot legally be excluded under applicable consumer-protection laws.

15. Return Support

Store Brand: FALBDY
Operating Entity: Guangzhou Ruanmu Technology Co., Ltd.
Registered Address: Room N1612, Floors 1, 3, 4, 7 and 8, Building B, No. 1 Wushan Road, Tianhe District, Guangzhou, Guangdong, China
Customer Service Email: service@falbdy.com
Customer Service Phone: 212-794-9600
Phone Support Hours: 9:00 AM–6:00 PM PDT