FAQ
How do I place an order?
Choose the product you would like to purchase, select the available options and quantity, and click Add to Cart.
When you are ready, proceed to checkout and enter your contact, shipping, and payment information.
Please review all information carefully before submitting your order.
How do I know my order was successfully placed?
After a successful checkout, you should receive an order confirmation at the email address provided during checkout.
If you cannot find the email, please check your spam or promotions folder.
If you still cannot locate it, contact:
Can I change my order?
If you need to request a change, contact us as soon as possible.
We will try to accommodate changes before fulfillment begins. Once an order has been processed or transferred to the shipping provider, we may no longer be able to modify it.
Can I cancel an order?
Cancellation requests should be made as soon as possible after ordering.
If fulfillment has not begun, we may be able to cancel the order.
Once the order has entered fulfillment or has shipped, cancellation may no longer be possible and you may need to follow our return process after delivery.
What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit or debit cards, PayPal, Apple Pay, Google Pay, or other methods supported by the store and your location.
Availability may vary by device, country, currency, and payment provider.
Is checkout secure?
Our store uses secure e-commerce and payment infrastructure to process transactions.
Payment information is processed through authorized third-party payment providers. Customers should never send complete card information by email.
How long does order processing take?
Orders are generally prepared for shipment within 5 business days.
Business days normally exclude weekends and public holidays.
How long does delivery take?
After shipment, estimated delivery is generally approximately 10–20 business days.
Actual delivery times may vary depending on destination, carrier conditions, customs processing, weather, holidays, and other factors.
Will I receive tracking information?
Where tracking is available, tracking information will normally be sent after shipment.
Please allow time for the carrier's system to update after the tracking number is created.
Can an order arrive in more than one package?
Yes.
If products are fulfilled from different locations, one order may be divided into multiple shipments.
What if my tracking says delivered but I cannot find the package?
Please first:
- Confirm the delivery address on your order.
- Check around the property.
- Ask household members or neighbors.
- Check with building management if applicable.
- Contact the carrier.
If you still cannot locate the parcel, contact us.
What if I receive the wrong product?
Email service@falbdy.com with your order number and clear photos showing the product received.
Our team will review the issue and advise you on the appropriate resolution.
What if my product arrives damaged?
Contact us as soon as possible and provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the damage
Please keep the product and packaging until your case has been reviewed.
How long do I have to request a return?
Eligible return requests should generally be made within 30 days of delivery.
Please review our Return & Refund Policy for full conditions.
Where do I send a return?
Do not send a return without first contacting customer service.
The correct return address may depend on the product and fulfillment location.
How do I use a discount code?
Enter an eligible discount code in the designated field during checkout and select Apply.
If the code is valid, the discount should appear before payment is completed.
Can discount codes be combined?
Unless specifically stated otherwise, promotional codes may not be combined.
Our Business Information
Store Brand: FALBDY
Operating Entity: Guangzhou Ruanmu Technology Co., Ltd.
Registered Address: Room N1612, Floors 1, 3, 4, 7 and 8, Building B, No. 1 Wushan Road, Tianhe District, Guangzhou, Guangdong, China
Customer Service Email: service@falbdy.com
Customer Service Phone: 212-794-9600
Phone Support Hours: 9:00 AM–6:00 PM PDT