PRIVACY POLICY
This Privacy Policy explains how Guangzhou Ruanmu Technology Co., Ltd., operating the FALBDY online store at falbdy.com, collects, uses, stores, and shares information when you visit our website, place an order, communicate with us, or otherwise use our services.
1. Information We Collect
We may collect information you provide directly, including:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Account information
- Customer service communications
- Product reviews or feedback
- Information submitted through website forms
We may also automatically collect certain technical information, including:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Referring website
- Approximate geographic region
- Cart activity
- Website interactions
- Cookie identifiers
- Session information
2. How We Use Information
We may use personal information to:
- Process orders
- Process payments
- Arrange shipment
- Send order confirmations
- Provide tracking information
- Respond to customer inquiries
- Manage returns and refunds
- Prevent fraudulent activity
- Improve our website
- Analyze website performance
- Personalize website functionality
- Maintain customer accounts
- Send promotional communications where permitted
- Comply with legal and regulatory obligations
3. Shopify and E-Commerce Providers
Our store uses Shopify and related commerce technologies.
Shopify and other service providers may process information necessary to operate the website, checkout, payments, customer accounts, fraud prevention, and other store functionality.
Their processing is also subject to their own privacy practices and applicable laws.
4. Payment Information
Payment information is processed through authorized payment providers.
We generally do not need access to your complete payment card number to provide normal customer support.
Never send complete credit or debit card details to us by email.
5. Service Providers
We may provide information to service providers necessary to operate our business, including providers of:
- Website hosting
- E-commerce infrastructure
- Payment processing
- Fraud prevention
- Shipping
- Fulfillment
- Customer service
- Analytics
- Email services
- Marketing services
- Cloud storage
Service providers may only receive information reasonably necessary for the services they provide.
6. Cookies
Our website may use cookies and similar technologies.
These may include:
Essential Cookies
Required for functions such as checkout, cart management, security, and account access.
Functional Cookies
Help remember preferences and improve website functionality.
Analytics Cookies
Help us understand how visitors interact with our website.
Advertising Cookies
May be used to measure advertising performance or provide relevant advertising where permitted.
Where required, you may manage non-essential cookies through the website's consent tools.
7. Marketing Communications
If you subscribe to promotional emails, you can unsubscribe using the link included in the message.
You may still receive necessary transactional communications regarding orders, payments, shipping, returns, account security, or customer support.
8. Information Sharing
We do not sell customer contact information simply for the purpose of allowing unrelated companies to contact you directly.
Information may be disclosed where reasonably necessary to:
- Complete transactions
- Provide requested services
- Operate our store
- Detect fraud
- Protect legal rights
- Comply with lawful government requests
- Fulfill regulatory obligations
9. International Processing
Because our service providers, payment providers, carriers, and technology providers may operate internationally, information may be processed outside your country or region.
Where required, appropriate legal safeguards may apply to international transfers.
10. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Order fulfillment
- Customer service
- Accounting
- Tax compliance
- Fraud prevention
- Legal obligations
- Dispute resolution
11. Your Rights
Depending on your location, you may have rights to:
- Request access to your information
- Request correction
- Request deletion
- Request a copy of certain information
- Object to certain processing
- Restrict certain processing
- Withdraw consent
- Opt out of certain advertising uses
We may need to verify your identity before fulfilling certain requests.
12. Children's Privacy
Our website is not intended for children who are not legally permitted to enter online transactions without parental or guardian involvement.
We do not knowingly seek to collect personal information directly from such children.
13. Security
We use reasonable technical and organizational measures intended to protect personal information.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
14. Policy Updates
We may update this policy as our business, technology, services, or legal obligations change.
The latest version will be published on this page.
15. Contact Us
Privacy-related requests may be sent to:
Store Brand: FALBDY
Operating Entity: Guangzhou Ruanmu Technology Co., Ltd.
Registered Address: Room N1612, Floors 1, 3, 4, 7 and 8, Building B, No. 1 Wushan Road, Tianhe District, Guangzhou, Guangdong, China
Customer Service Email: service@falbdy.com
Customer Service Phone: 212-794-9600
Phone Support Hours: 9:00 AM–6:00 PM PDT