1. Order Processing

Orders are generally prepared for shipment within 5 business days after the order is successfully placed and payment is authorized.

Business days generally exclude weekends and public holidays.

2. Estimated Delivery

After shipment, estimated delivery is generally approximately:

10–20 business days

Actual delivery time may vary according to:

• Destination
• Carrier capacity
• Weather
• Customs
• Public holidays
• Local delivery conditions
• Transportation disruptions
• Address accuracy

Unless expressly guaranteed at checkout, delivery estimates are not guaranteed delivery dates.

3. Shipping Cost

Standard shipping charges applicable to your order will be displayed during checkout.

Our current standard shipping charge may be displayed as US$5.99, subject to destination, product, or promotional conditions.

If free shipping is available, the applicable discount will appear during checkout.

4. Shipping Confirmation

After your order has been dispatched, you may receive a shipping confirmation containing tracking information.

5. Tracking Updates

Tracking information may not become active immediately after dispatch.

Please allow the carrier time to scan and update the shipment.

6. Multiple Packages

Products from one order may be shipped separately.

If this occurs:

• Packages may arrive on different dates
• Each parcel may have its own tracking number
• Receiving one parcel does not necessarily mean the entire order has been delivered

7. International Orders

Shipping availability varies by destination.

International orders may be subject to:

• Customs inspection
• Import duties
• VAT
• Sales taxes
• Brokerage fees
• Other local charges

Where these fees are not collected during checkout, they may be payable by the recipient.

8. Address Accuracy

Customers are responsible for providing an accurate and complete shipping address.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Telephone number where required

9. Address Changes

If you notice an address error, contact us immediately.

We will attempt to make the requested change if fulfillment has not progressed too far.

After shipment, address changes may no longer be possible.

10. Delivery Delays

Delays may occasionally occur due to circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact us with your order number.

11. Delivered but Not Received

If tracking shows delivery but you cannot locate the package:

• Check the delivery area
• Ask members of your household
• Check with neighbors
• Contact building management
• Contact the carrier

If the package remains missing, contact customer support.

12. Refused or Unclaimed Parcels

A parcel may be returned if:

• The customer refuses delivery
• The address is incorrect
• Delivery attempts fail
• The parcel is not collected
• Customs requirements are not completed

Additional costs may apply before reshipment where legally permitted.

13. Lost Packages

Where tracking indicates that a shipment may have been lost, we may investigate with the carrier before determining the appropriate resolution.

14. Shipping Support

Store Brand: FALBDY
Operating Entity: Guangzhou Ruanmu Technology Co., Ltd.
Registered Address: Room N1612, Floors 1, 3, 4, 7 and 8, Building B, No. 1 Wushan Road, Tianhe District, Guangzhou, Guangdong, China
Customer Service Email: service@falbdy.com
Customer Service Phone: 212-794-9600
Phone Support Hours: 9:00 AM–6:00 PM PDT