CONTACT US
We are here to assist with questions relating to products, orders, payments, shipping, returns, and your shopping experience.
Customer Service Email
For faster assistance regarding an existing order, please include:
- Your full name
- Your order number
- The email address used at checkout
- A brief description of your question
- Photos or videos where relevant
Telephone Support
212-794-9600
Service Hours:
9:00 AM–6:00 PM PDT
Telephone availability may vary on public holidays or during periods of unusually high support volume.
We Can Help With
- Product information
- Order confirmation
- Order changes
- Order cancellation requests
- Shipping and tracking
- Delivery concerns
- Missing packages
- Incorrect products
- Damaged or defective items
- Returns
- Refund status
- Payment-related order questions
- Website and checkout questions
Privacy Requests
For requests concerning your personal information, please email:
Use the subject line:
Privacy Request
Please contact customer support before sending any product return. The registered business address should not be used as a return address unless our customer service team specifically instructs you to do so.